Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, (3 days for rugs) and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.
bell sconce and mica fan sconce: 15%
san luis rey lights: 30%
black forest lights: 20%
house numbers: 25%
brush wood lights: 30%
canopy of branches and branch view lights: 30%
crater lake and mt rainier lights: 30%
curtain rods and accessories: 20%
drop mount ceiling fixtures: 30%
fireplace tools: 15%
grand teton lights: 30%
hickory sticks lights: 30%
lake louise lights: 30%
cannon hill lights: 30%
old faithful lights: 30%
old mission and comstock lights: 30%
picture frames: not returnable
doorknobs and associated hardware: 25%
pine meadows lights: 30%
timber ridge lights: 30%
vanity and swing arm lights: 30%
wild west and yosemite lights: 30%
red wing lights: 30%
west coast lights: 20%
nature silhouette lights: 20%
tesla collection lights: 15%
beacon hill lights: 20%
candelabra collection lights: 20%
century lights: 20%
copper creek lights: 20%
union street lights: 30%
one piece wood registers: 20%
Olympia style grilles: 20%
northwest collection switchplates all finishes except nickel: 25%
northwest collection switchplates in nickel finishes: 50%
arcata tiles: 25%
garden lights: 25%
cast iron registers: 20%
cast bronze registers: 25%
tuxedo collection registers: 25%
craftsman, summit, mission, University registers: 15%
romantic revival baseboard registers: 25%
geometric style: non-returnable, non-cancellable
turn of the century collection: non-returnable, non-cancelable
plain cast bronze switchplates: 25%
cast bronze hardware, doorknockers, and mail slots: 25%
pine motif cast bronze hardware: 15%
ceiling fans: 20%
letter holder, letter opener: 15%
gold divot tools: 15%
key chains: 15%
coppersmith collection switchplates: 15%
napkin holders, napkin rings: 15%
jewelry: 15%
pencil holders, Roycroft renaissance vases: 15%
Christmas ornament: 15%
business card holder: 15%
bracelet: 15%
bookmarks: 15%
Kensington Gardens rug collection: 15% if returned without authorization
California Mission rugs: 20%
Heirloom rugs: 20%
Craftsman View rugs: 15% if returned without authorization
Craftsman Floral arts and crafts rugs: 15% if returned without authorization
Rustic Ambience rugs: 15% if returned without authorization
Turner register collection: 20%
Sunset boulevard registers: 20%
stair rod components: 25%
bungalow borders stencils: 20%
steel mirrors: 30%
wood mirrors: 15%
light bulbs: not returnable
shortened stair rods: not returnable
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