Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, (3 days for rugs) and be fully insured. Shipping charges are not refundable. Items sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. A few categories of items have a restocking fee. Those are noted below. Some items that are built to order (such as some light fixtures) may have a cancellation fee associated with them if a cancellation is made and the item has already been partially constructed. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!

return to products menu

below is a partial list of restocking fees. If you do not see an item on this list it still may have a restocking fee associated with it and you will need to inquire.

bell sconce and mica fan sconce: 15%
san luis rey lights: 30%
black forest lights: 20%
house numbers: 25%
brush wood lights: 30%
canopy of branches and branch view lights: 30%
crater lake and mt rainier lights: 30%
curtain rods and accessories: 20%
drop mount ceiling fixtures: 30%
fireplace tools: 15%
grand teton lights: 30%
hickory sticks lights: 30%
lake louise lights: 30%
cannon hill lights: 30%
old faithful lights: 30%
old mission and comstock lights: 30%
picture frames: not returnable
pine meadows lights: 30%
timber ridge lights: 30%
red wing lights: 30%
vanity and swing arm lights: 30%
wild west and yosemite lights: 30%
west coast lights: 20%
nature silhouette lights: 20%
beacon hill lights: 20%
candelabra collection lights: 20%
century lights: 20%
copper creek lights: 20%
northwest collection switchplates all finishes except nickel: 25%
northwest collection switchplates in nickel finishes: 50%
arcata tiles: 25%
garden lights: 25%
plain cast bronze switchplates: 25%
cast bronze hardware,doorknockers, and mail slots: 25%
pine motif cast bronze hardware: 15%
ceiling fans: 20%
letter holder, letter opener: 15%
gold divot tools: 15%
key chains: 15%
coppersmith collection switchplates: 15%
napkin holders, napkin rings: 15%
jewelry: 15%
pencil holders, Roycroft renaissance vases: 15%
Christmas ornament: 15%
business card holder: 15%
bracelet: 15%
bookmarks: 15%
Kensington Gardens collection: 15%
California Mission rugs: 20%
Heirloom rugs: 20%
Craftsman View: 15%
Craftsman Floral arts and crafts rugs: 15%
Rustic Ambience rugs: 15%
stair rod components: 25%
steel mirrors: 30%
wood mirrors: 15%
Craftsman, summit, mission styles: 15%
Historic cast iron: 20%
Turn of the century: non-returnable, non-cancellable once construction starts
quick ship wood registers: 20%
cast bronze,flat, scroll: 25%
university: 15%
tuxedo collection registers: 25%
Bell Foundry, Monarch, Coronation, Sunset Boulevard, Signal Hill, 42nd st, Bamboo trellis, wine cellar, chronicle: 25%
California Mission: 25%
black tie granite: not returnable
olympia grilles: 20%
pacific style hammered copper: 20%
geometric style: non-returnable, non-cancellable once construction starts
mountain scene collection: non-returnable, non-cancellable once construction starts
Pickford style air vents: all custom, non-returnable
eggcrate, toe kick, wood basevents, and rickenbacker vents that have a finish or are made of a wood other than red oak are not returnable; unfinished is 15%
return to home page